Return Policy for Gift Topix

Effective Date: November 8, 2024

At Gift Topix, we prioritize your satisfaction and strive to ensure you are delighted with every purchase. If you are not fully satisfied, our easy return policy is here to assist you.

1. Eligibility for Returns

  • Timeframe: Returns are accepted within 30 days of receiving your order.
  • Condition: Items must be unused, unopened, and in the same condition as received, including original packaging.

2. Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Opened or used cosmetic products
  • Sale items or items purchased with promotional discounts
  • Gift cards

3. Return Process

To initiate a return, please follow these steps:

  • Step 1: Contact our customer service at support@gifttopix.com or call (989) 453-2046. Please provide your order number and the reason for the return.
  • Step 2: Once approved, you will receive detailed instructions for returning the items. Return shipping costs are the customer’s responsibility.
  • Step 3: Use a trackable shipping service to send the items back. We are not responsible for any items lost during return shipping.

4. Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

  • Approved Refunds: Refunds for approved returns will be processed and credited to your original payment method within a specified time frame.
  • Partial Refunds: In cases where returned items show signs of use or damage not caused by our error, partial refunds may apply.

5. Exchanges

We only replace items if they arrive defective or damaged. To arrange an exchange, please contact us at support@gifttopix.com or (989) 453-2046.

6. Late or Missing Refunds

If your refund has not posted after approval, please:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times can vary.
  3. If the refund is still not visible, contact your bank.

If you have done all of the above and still have not received your refund, please contact us at support@gifttopix.com.

7. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping fees. Please note that shipping costs are non-refundable.
  • Original Shipping Costs: If you receive a refund, any original shipping fees (if applicable) will be deducted from your refund amount.

8. Contact Us

For questions regarding our return policy, please reach out to us:

Thank you for choosing Gift Topix. We are here to ensure a satisfying shopping experience for all our valued customers.